What Is Our Return Policy?

We guarantee your satisfaction at AGSPP. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to fourteen (14) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by telephone at (844) 594-0050 within fourteen (14) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items.

Shipping and handling charges are non-refundable. For returns, you must carefully package the product and you are responsible for the cost of return shipping. AGSPP reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

We want our customers to be pleased with their purchases. If for any reason you have a problem, please feel free to call our offices and discuss it with us. We will always do our best to accommodate you. We may charge a 5% restocking fee on all credit card orders returned. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.

On returning bullion related items, the customer may (at AGSPP's discretion) be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of AGSPP.

Pricing or Typographical Errors - We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, AGSPP shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Additional Terms - Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the site on the pages describing the products.

 

Market Loss Policy

    • When you buy from AGSPP, once we have issued a Sales Order confirmation number, you have a binding contract, the transaction price is locked-in and any corresponding market risk is transferred to you. This is a benefit to you because you know your price at your Sales Order confirmation time and we believe this is one of the key benefits of transacting with AGSPP. If you default in your performance of payment, shipment or any other act required by you, we may cancel your Sales Order(s). If your Sales Order(s) is cancelled, you agree you have full responsibility and liability to AGSPP for any Market Loss, plus a thirty-five dollar ($35.00 USD) cancellation fee. You must also pay, and have full responsibility and liability to, AGSPP for all fees and costs associated with AGSPP’s efforts in collecting from you. Any Market Gain on Sales Order cancellations shall vest in and remain the property of AGSPP, and AGSPP shall have no responsibility to you for Market Gain. We reserve the right to cancel any Sales Order at any time and for any reason. All future Sales Orders will be held for shipment until any/all outstanding Market Loss and/or cancellation fee balances have been paid in full.
    • When you sell to AGSPP, once we have issued a Purchase Order confirmation number, you have a binding contract, the transaction price is locked-in and the corresponding market risk is transferred to you. This is a benefit to you because you know your price at your Purchase Order confirmation time and we believe this is one of the key benefits of transacting with AGSPP. If you default in your performance of shipment, quality or quantity or any other act required by you, we may cancel your Purchase Order(s). If your Purchase Order(s) is cancelled, you agree you have full responsibility and liability to AGSPP for any Market Loss, plus a thirty-five dollar ($35.00 USD) cancellation fee. You must also pay, and have full responsibility and liability to, AGSPP for all fees and costs associated with AGSPP’s efforts in collecting from you. Any Market Gain on Purchase Order cancellations shall vest in and remain the property of AGSPP, and AGSPP shall have no responsibility to you for Market Gain. We reserve the right to cancel any Purchase Order at any time and for any reason.